Download PaperPort for free. PaperPort enhances the capabilities of your scanner or all-in-one device to quickly transform paper — mail, photos, legal paperwork, tax information, forms, bills, receipts warranties, and other important documents — into high-quality, searchable PDF files with the click of a button.
I. Introduction
![]() I decided that adding PP14 to the previous article would result in a long, unwieldy article. In addition, a user of one version is not going to be concerned about the other two versions, so I decided to create three separate articles for PP11, PP12, and PP14 users. This is the PP11 one. The earlier point releases of PP11 — 11.0 and 11.1 — are known to have bugs that were fixed in 11.2. Although the links in the previous article for 11.2 still work, Nuance informed me that they may soon stop working. This new article provides working links for 11.2 that Nuance says will continue to work after the other ones have been taken down. This article also provides other useful information on upgrading. II. Comparison of Standard and Professional Editions For PP11, there are two consumer editions – Standard and Professional. The feature comparison matrix is available in the Files section of this PaperPort wiki: http://sites.google.com/site/wikipaperport/files Here is a direct link to the PDF: Comparison Matrix of PP11 Standard and PP11 Professional III. New Links to Downloads The new links are to a direct download of the upgrades for PP11.2 Standard and Professional, rather than to a Download Request Form, as with the previous links. Beware the size — both are very large: PP11.2 Standard (251,494,031 bytes) http://supportcontent.nuance.com/paperport/11/PP11STD_v8263.zip PP11.2 Professional (321,030,751 bytes) http://supportcontent.nuance.com/paperport/11/PP11PRO_v8263.zip IV. Save Scanning Profiles ![]() Before uninstalling your current PP11, save your scanning profiles. Unfortunately, a fresh install of PP11 overwrites your customized scanning profiles file with a standard file. You will lose all of the work that you put into creating your custom scanning profiles. In XP, the PP11 scanning profiles are located here: c:Documents and SettingsAll UsersApplication DataScanSoftPaperPort11Profiles.xml In Vista, the PP11 scanning profiles are located here: c:UsersAll UsersNuancePaperPort11Profiles.xml In W7 and W8, they are likely at the same location as Vista, but PP11 is not supported on W7 or W8, and I have never installed it in either, so I'm not sure. Vista is the latest Windows on which PP11 is supported. Copy the 'Profiles.xml' file to a different folder before uninstalling your old PP11 and then copy it back after installing PP11.2. V. Uninstallation Procedure IMPORTANT: Make sure you are connected to the Internet during this entire process so the Nuance Activation Server can do its thing, thereby retaining your activation. For proper installation, you should uninstall all PP11-related products first. This includes PDF Create, PP Image Printer, and, of course, PP11 itself (these products require separate uninstalls). You should use the standard Windows manual procedure to uninstall these programs, that is, via Control Panel>Add or Remove Programs in XP and Control Panel>Programs and Features in Vista, W7, W8. If you have PDF Converter, that should also be uninstalled before installing the upgrade (and it requires a separate uninstall). For further information, here is the Nuance PaperPort knowledge base article regarding uninstallation: Manual uninstall instructions for PaperPort 11 VI. Remover Tool Nuance recommends the standard Windows uninstallation procedure, as described in the section above. However, if your uninstallation is problematic, Nuance provides a free Remover Tool that does a more thorough job of removing all traces of a PP11 installation. Here is the link: PP11 Remover tool VII. Installation Procedure IMPORTANT: As with uninstallation, make sure you are connected to the Internet during the installation process so the Nuance Activation Server can do its thing. After proper manual uninstallation, the next step is to install the upgrade. Each PP11.2 link is to a ZIP file which must be manually unzipped. After unzipping, run the file 'AUTORUN.exe' in the root. The PP11.2 installer will install PP11.2, PDF Create, and PP Image Printer. You will need to reinstall PDF Converter separately (if you have it and you uninstalled it). VIII. Flexera's FlexNet Connect Common Software Manager Nuance uses a Flexera product called FlexNet Connect Common Software Manager to manage updates/upgrades. Many, if not all, Nuance software installations also install this product. I do not like it, as I find it to be an invasive product that does not work well and has some undesirable side-effects. If you like FlexNet Connect, skip to the next section in this article. If you don't like it, but haven't been able to figure out how to uninstall it, keep reading. It intentionally does not create an uninstaller, so you can't uninstall it from Programs and Features. To uninstall it, you need to download their uninstaller, which is here: http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe I keep this handy. Every time I see it come onto my system from some software installation, I uninstall it. IX. Important Warning Nuance considers PP11 to be an End-of-Life (EOL) product. As such, Nuance provides no guarantee on how long the download links provided in this article will be active. My advice is to download now, before it's too late. That's it – happy upgrading to PaperPort 11.2! If you find this article to be helpful, please click the thumbs-up icon below. This lets me know what is valuable for EE members and provides direction for future articles. Thanks very much! Regards, Joe
Hello Trina,
Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.
As per the description, I understand that you are experiencing issue with after doing automatic updates, paper port stopped working and getting various messages “ScanSoft PaperPort 11” with error code: 1706 no valid source could be found for product ScanSoft PaperPort 11. The windows installer can’t continue on the system.
I certainly understand your concern and will try my best to help you.
I would suggest you to try the following methods and check if that helps.
Method 1:
Step 1:
To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.
Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.
Follow the steps in the article below to start your computer in safe mode.
Windows Startup Settings (including safe mode).
Step 2:
If the issue does not appear in safe mode, place the computer in clean boot state and check if the issue reappears.
Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
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If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.
Note: Refer 'How to reset the computer to start normally after clean boot troubleshooting' to reset the computer to start as normal after troubleshooting.
If the issue persists, follow method 2
Method 2:
How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.
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Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.
If the issue persists, follow method 3
Method 3:
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I would suggest you to uninstall ScanSoft PaperPort 11 from programs and features and check if that helps.
Uninstall, change or repair a program
I hope this information is helpful.
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Thank you.
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